| Q. |
Does The Cleaner Cleaner charge a fee for Home Delivery Service? |
| A. |
No. Pickup and delivery is FREE; you pay only the price of cleaning. |
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| Q. |
Where do you pick up and drop off my clothes? |
| A. |
You choose the location at your home where you would like your clothes picked up and dropped off. |
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| Q. |
What type of bag should I put my clothes in for pickup? |
| A. |
We provide our regular route customers with a durable garment bag at no charge. When we pick up your order, we will leave you with another garment bag for your next order. |
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| Q. |
Do I have to be at home when the drop off or pickup is made? |
| A. |
No. There is no need to be home to use the service. We will pickup or deliver your clothes to the designated location. |
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| Q. |
How will I know my scheduled drop off and pickup days? |
| A. |
Your schedule will be arranged when your account is set up. Let us know your preferences. |
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| Q. |
How do I pay for the service? |
| A. |
Your cleaning will be charged directly to your credit card when your cleaned clothes are delivered. |
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| Q. |
How can I contact The Cleaner Cleaner? |
| A. |
When you sign up for Home Delivery Service, you will receive your Customer Service Rep’s cell phone number. Call your rep directly to ask questions or make special arrangements. |
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| Q. |
How do I tell The Cleaner Cleaner about a special request for garment care? |
| A. |
Simply write down the special instructions and insert the note into the plastic pouch on your garment bag. Download Special Care Form. Please identify the specific garment — by color, fabric type and/or label if possible. If you have any questions, simply call your Customer Service Rep or 847-965-3567. |
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| Q. |
How do I change my personal information and/or preferences? |
| A. |
Simply call your Customer Service Rep or 847-965-3567. |
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| Q. |
What if I have a problem with my order after I get my clothes back? |
| A. |
Simply call your Customer Service Rep or 847-965-3567. |
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| Q. |
How do I sign up? |
| A. |
Call 847-965-3567 to let us know you want The Cleaner Cleaner Home Delivery Service! Or, click the link below to sign up now. |
